Privacy Policy

Last Updated: December 21, 2024

Hive & Holler (“we”, “us”, or “our”) operates the website https://hiveandholler.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the practices described, please refrain from using the Service.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (via third-party processors like PayPal or Square)

Log Data

When you visit our Service, we automatically collect information your browser sends (“Log Data”), including:

  • Internet Protocol (IP) Address
  • Browser Type and Version
  • Pages Visited
  • Date and Time of Visit
  • Time Spent on Pages

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enhance your browsing experience
  • Analyze website usage and performance
  • Provide targeted advertising

You can manage cookie preferences in your browser settings. Note that disabling cookies may impact some features of the Service.

Third-Party Data Collection

We may receive information from third-party services you use to interact with our website, such as:

  • Google Analytics: To analyze website usage and improve performance.
  • Facebook Pixel: To provide targeted advertising and measure ad performance.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Communicate with you about your orders or inquiries
  • Improve our products, services, and website
  • Send marketing emails (with your consent)
  • Analyze usage trends and website performance

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers

Third-party companies and individuals may have access to your information to:

  • Process payments (e.g., PayPal, Square)
  • Ship orders (e.g., Pirate Ship, USPS)
  • Provide marketing or analytics services (e.g., Facebook Pixel, Google Analytics)

These parties are obligated to use your data only as necessary to provide their services.

Payment Processing

We do not store or directly handle your payment information. Transactions are securely processed through third-party services like PayPal and Square, which comply with industry standards for data protection. Please refer to their privacy policies for details on how they manage your information.

Legal Compliance

We may disclose your information if required by law, subpoena, or to protect our rights or the rights of others.

4. Your Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA):

For California Residents (CCPA)

  • Right to Know: Request details about the information we collect.
  • Right to Delete: Request deletion of your personal information.
  • Right to Opt Out: Decline the sale of personal information (we do not sell personal data).

To exercise your rights, please contact us at hello@hiveandholler.com.

5. Data Security

We take reasonable measures to protect your personal information, including:

  • SSL encryption for secure data transmission
  • Regular security audits and updates
  • Limiting access to personal information to authorized personnel only

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will delete it promptly.

7. USA-Only Market

Our Service is intended exclusively for customers located within the United States. We do not sell or ship products outside of the USA. If you access our Service from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where our operations are based.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, with the “Last Updated” date revised. Significant changes may also be communicated via email or website notices.

You are encouraged to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: hello@hiveandholler.com
Mailing Address: Hive & Holler, 683 Owings Rd, Shinnston WV 26431

Thank you for trusting Hive & Holler with your personal information.