Last updated: August 23, 2026
Orders
When you place an order with Hive & Holler, you agree that the information you provide is accurate and complete.
An order is not considered accepted until payment has been successfully processed. We reserve the right to refuse or cancel an order when necessary, including in cases involving suspected fraud, payment issues, product availability, pricing errors, or other circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original form of payment.
Order Cancellations
Standard orders may be canceled before they have shipped.
If you need to cancel an order, please contact us as soon as possible at hello@hiveandholler.com.
Once an order has shipped, it can no longer be canceled and will instead be handled according to our Return Policy.
Custom and personalized products are subject to the additional terms below.
Custom & Personalized Orders
Custom products, including Custom Honey Favors, require payment before production begins.
Because these products are prepared specifically for the customer, cancellation may not be possible once production or customization has begun.
Once custom labels have been printed, applied, or other personalized production work has begun, the customized portion of the order is non-cancelable and non-refundable.
If Hive & Holler makes an error with your custom order, the order arrives damaged, or there is a product-quality issue, please contact us. We will work with you to make the situation right.
Production times and other requirements for custom products may be listed on the applicable product page or in our Shipping Policy.
Pricing & Product Information
We do our best to make sure product descriptions, prices, photographs, availability, and other information on our website are accurate.
Occasionally, mistakes happen.
We reserve the right to correct pricing, product information, or listing errors at any time. When a significant error affects an order, we may contact you with available options or cancel the affected item or order and issue a refund.
We may choose to honor minor pricing or listing errors at our discretion, but doing so does not require us to honor similar errors in the future.
Product Availability
Products, scents, sizes, seasonal offerings, packaging, and quantities may change or become unavailable without notice.
Adding an item to your cart does not reserve inventory.
Seasonal and limited products may sell out and may not be restocked.
Payment
By submitting payment information, you confirm that you are authorized to use the payment method provided.
Payments are processed through third-party payment providers. Hive & Holler does not control the policies or processing times of your bank, credit card company, digital wallet provider, or other payment service.
Shipping & Delivery
Shipping options, processing information, special handling charges, free-shipping qualifications, and local delivery details are described in our Shipping Policy.
Carrier delivery dates are estimates and may be affected by weather, holidays, transportation delays, or other circumstances outside our control.
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and delivery network. If your order arrives damaged, incorrect, or has another problem, please contact us so we can help.
Returns, Exchanges & Refunds
Returns, exchanges, refunds, and product concerns are handled according to our Return Policy.
Please contact Hive & Holler before mailing a product back. Depending on the product and situation, a physical return may not always be required.
Product Use & Medical Disclaimer
Information provided on hiveandholler.com, including product descriptions, ingredient information, blog posts, and other educational content, is provided for general informational purposes only.
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered medical advice.
If you have a medical condition, allergy, sensitivity, or other health concern, please consult an appropriate healthcare professional before using a product if needed.
If irritation or an unexpected reaction occurs, discontinue use.
Allergies & Ingredients
Customers are responsible for reviewing product ingredient information before purchasing or using a product.
Some Hive & Holler products may contain or come into contact with ingredients such as beeswax, honey, coconut oil, sweet almond oil, fragrance materials, essential oils, or other ingredients that may cause sensitivities or allergic reactions in some individuals.
Ingredient information is provided on applicable product pages whenever possible. If you have questions about the ingredients in a product, please contact us before purchasing.
Food Products
Honey and other food products should be stored and used appropriately.
Natural honey may crystallize over time. Crystallization is a normal characteristic of raw honey and does not mean that the honey has spoiled.
Customers with known allergies or dietary concerns should review available product information before consuming any food product.
Website Accounts
If you create an account on hiveandholler.com, you are responsible for keeping your login information secure and for activity that occurs through your account.
Please contact us if you believe your account has been accessed without your permission.
If you would like your account deleted, you may contact us at hello@hiveandholler.com.
Reviews, Photos & Customer Content
You retain ownership of reviews, photos, testimonials, comments, feedback, and other content you submit to Hive & Holler.
By voluntarily submitting this content to us, you grant Hive & Holler a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and share that content in connection with our business, including on our website, social media, email marketing, advertising, and other promotional materials.
You confirm that you have the right to submit the content and that our permitted use of it will not violate the rights of another person.
We are not required to use submitted content and may remove content from our website when appropriate.
Intellectual Property
The Hive & Holler name, branding, logos, product photography, original website content, graphics, written material, and other original materials are owned by Hive & Holler or used with permission.
They may not be copied, reproduced, distributed, or used commercially without our prior permission, except as permitted by law.
Third-Party Services & Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.
Certain parts of our website may also rely on third-party services for functions such as payment processing, shipping, analytics, or website functionality.
Acceptable Website Use
You may not use our website for unlawful, fraudulent, abusive, or harmful purposes.
You may not attempt to interfere with the security or normal operation of the website, access areas you are not authorized to access, introduce malicious software, or use the website in a way that could damage Hive & Holler or other users.
Limitation of Liability
To the fullest extent permitted by law, Hive & Holler will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or products purchased through it.
Nothing in these Terms is intended to limit rights or remedies that cannot legally be limited under applicable consumer-protection laws.
To the extent permitted by law, our total liability relating to a purchase will not exceed the amount paid for the product or order giving rise to the claim.
Wholesale Purchases
These Terms apply to retail purchases made directly from Hive & Holler.
Wholesale purchases, retailer relationships, and wholesale orders may be subject to separate terms, policies, invoices, or agreements.
United States Sales
Hive & Holler currently accepts online orders for delivery within the United States only.
We do not currently offer standard international ordering through hiveandholler.com.
Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our products, services, website, business practices, or legal requirements.
When changes are made, the updated Terms will be posted on this page with a revised “Last updated” date.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of the State of West Virginia, without regard to conflict-of-law principles.
Nothing in these Terms limits any rights you may have under applicable federal, state, or local consumer-protection laws.
Contact Us
If you have questions about these Terms or an order placed with Hive & Holler, please contact us at:
hello@hiveandholler.com
Hive & Holler
West Virginia, USA