Return Policy
We want you to be happy with your Hive & Holler purchase. If something isn’t right, reach out to us. We’ll take a look at the situation and work with you on a fair solution.
Returns & Exchanges
If you purchased directly from Hive & Holler and have a problem with your order or would like to request a return or exchange, please contact us within 30 days of receiving your order at hello@hiveandholler.com.
Please do not mail anything back before contacting us. Depending on the product and situation, a physical return may not be necessary.
If a physical return is required, we will provide return instructions and the address where the item should be mailed.
If we request a return because you simply changed your mind about a purchase, return shipping is the customer’s responsibility. If the return is due to an error or problem on our end, you will not be responsible for return shipping.
Not Happy With Your Purchase?
Sometimes a scent isn’t what you expected, or a product simply isn’t the right fit for you. If you’re unhappy with something you purchased directly from us, contact us within 30 days and let us know what happened.
We handle these situations individually and may offer a refund, exchange, replacement, or another solution depending on the circumstances.
Personal Care Products
For quality and hygiene reasons, returned personal care products, including Solid Lotion Bars, are not restocked or resold.
Because of this, we ask that you contact us before sending a personal care product back. In many situations, returning the product may not be necessary.
Damaged, Incorrect, or Problem Orders
If your order arrives damaged, you received the wrong item, or there is a problem with one of our products, please contact us as soon as possible.
We’ll make it right. You will not be responsible for return shipping or additional costs when the issue is due to an error or product problem on our end.
Photos may be requested for damaged items so we can better understand what happened and, when appropriate, follow up with the shipping carrier.
Honey & Other Food Products
For food-safety reasons, opened honey and other food products cannot be returned.
If you believe there is a quality issue with a food product you received, please contact us. We’ll review the situation and work with you on an appropriate solution.
Purchases From Other Retailers
Our return policy applies only to purchases made directly from Hive & Holler, including orders placed through hiveandholler.com or purchases made from us in person.
If you purchased a Hive & Holler product from one of our retail or wholesale partners, please contact the store where you made your purchase. Returns, exchanges, and refunds for those purchases are handled according to that retailer’s policies.
Refunds
Approved refunds are issued to the original form of payment. Once a refund has been processed, the time it takes to appear on your account will depend on your bank or payment provider.
Questions?
We’re a small business, and we know not every situation fits neatly into a policy. If you have a problem with your order or aren’t sure whether something qualifies, just reach out.
Email us at hello@hiveandholler.com, and we’ll work with you to figure out the best way to make things right.